12 Core Functions: Case Management and Client Education*



Case Management is an activity that brings services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals.  It may involve liaison activities and collateral contacts.   The Global Criteria to be discussed are as follows: Coordinate services for client care; Explain the rationale of case management activities to the client.  Client Education is a provision of information to individuals and groups concerning alcohol and other drug abuse and the available services and resources. The Global Criteria to be discussed are as follows: Present relevant alcohol and other drug use/abuse information to the client through formal and/or informal processes; Present information about available alcohol and other drug services and resources.


  • Describe the requirements of case management and client education.
  • Explain the global criteria associated with the core functions of case management and client education.
  • Identify models of case management.
  • Discuss the process of implementing case management and education for clients.
Target Audience: Addiction Counselors
Content level: Beginner to intermediate
2 CE hour credits approved by ASWB, NAADAC, & NBCC
State Board Approval
ADACBGA # 19-12-17-1212
FCB # 5387-A
OCDP BOARD # 50-29024

Course Features

  • Lectures 2
  • Quizzes 1
  • Duration 2 hours
  • Skill level Beginner to intermediate
  • Language English
  • Students 1009
  • Certificate Yes
  • Assessments Self
    • Lecture.1
      12 Core Functions: Case Management and Client Education*
    • Lecture.1
      12 Core Functions: Case Management and Client Education*
  • QUIZ
    • Quiz.1
      12 Core Functions: Case Management and Client Education* 15 questions

Jenny M. Kirwin, MSW, LCSW, LCAS, CCS completed her BA in Psychology and Human Services; Masters of Social Work Degree with a concentration in Alcohol and Drugs from the University of Buffalo, NY. She is also a Licensed Clinical Social Worker; Licensed Clinical Addictions Specialist; and Certified Clinical Supervisor in NC. Jenny has been working as a consultant and clinical supervisor with almost 20 years in the field of mental health and substance abuse specializing in Co-Occurring Disorders. She began her career in North Carolina with the local Area Authority in Mental Health. Transitioning to the Women’s Program as a lead worker. Substance abuse quickly became her focus while obtaining LCAS and CCS with NCSAPPB. From Private Practice to DWI Programs, her background brings diverse experience to her clinical supervision services.
Jenny has been married for 19 years and has 4 children, 2 dogs, 8 chickens, and a goldfish. She enjoys being outdoors with her family as well as homesteading and staying physically active.