12 Core Functions: Case Management and Client Education*

COURSE OVERVIEW

Case Management is an activity that brings services, agencies, resources, or people together within a planned framework of action toward the achievement of established goals.  It may involve liaison activities and collateral contacts.   The Global Criteria to be discussed are as follows: Coordinate services for client care; Explain the rationale of case management activities to the client.  Client Education is a provision of information to individuals and groups concerning alcohol and other drug abuse and the available services and resources. The Global Criteria to be discussed are as follows: Present relevant alcohol and other drug use/abuse information to the client through formal and/or informal processes; Present information about available alcohol and other drug services and resources.

COURSE OBJECTIVES

• Describe the requirements of case management and client education.
• Explain the global criteria associated with the core functions of case management and client education.
• Identify models of case management.
• Discuss the process of implementing case management and education for clients.