Refund Policy

At eCare Behavioral Health Institute, we strive to ensure your satisfaction with our courses. Our refund policy is designed to offer flexibility while maintaining fairness for all customers. Please review the details below:

Refund Policy for Individual Courses

  • If you are unsatisfied with a course you purchased, we will provide you with another course (of equal value) of your choice for free. You may also keep the Certificate of Completion for the original course.
  • Refunds for individual courses are permitted only under the following conditions:
    • The refund request is made within 30 days of purchase.
    • The course has not been completed (i.e., you have not received the Certificate of Completion).
  • To request a refund or exchange, please contact our customer support team with your order details.

Refund Policy for Memberships

  • Refunds for memberships are available under the following conditions:
    • You must have completed fewer than 3 courses as part of your membership. Refunds will not be issued if 3 or more courses have been completed.
    • The refund request must be made within 30 days of the membership purchase.
  • For membership subscription renewals, the refund request must be made within 30 days after the membership renewal purchase.

How to Request a Refund

To request a refund or course exchange, please email our support team at support@ecarebehavioralinstitute.com with the following information:

  • Your full name and email address used for the purchase
  • Order number or receipt
  • A brief explanation of your request

Our team will review your request and respond within 3 business days. If approved, refunds will be processed to the original payment method, and/or exchanges will be added to your account promptly.

Additional Notes

  • Refunds may take up to 7-10 business days to appear on your statement, depending on your financial institution.
  • This refund policy applies only to purchases made directly through eCare Behavioral Health Institute.
  • We reserve the right to update this policy at any time to ensure compliance with legal and operational requirements. Changes will be communicated via our website.

Thank you for choosing eCare Behavioral Health Institute for your professional development needs. We’re committed to your satisfaction and success.

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